Charter Assistant

Job Description:

We are looking for a polished, detail-driven Charter and Office Assistant to support our charter brokers and managers. You'll help ensure smooth charter operations through strong administrative coordination, seamless communication, and exceptional customer service.

Key Responsibilities:

·      Administrative Support: Assist charter brokers with daily administrative tasks, including scheduling appointments, managing email correspondence and organizing documents.

·      Manage booking cycles: Coordinate charter bookings, ensuring all client requirements and preferences are documented and met.

·      Client & Crew Communication: Serve as a point of contact between clients, yacht crews, and internal stakeholders to guarantee smooth operations and prompt problem resolution.

·      Listing & Calendar Management: Maintain and update availability calendars, charter listings, and contract documents for each yacht in the fleet.

·      Customer Service: Deliver high-touch service to HNW clients, anticipating needs and exceeding expectations across every charter stage.

·      Marketing Support: Assist marketing team with e-blasts, boat shows and promotional content preparation.

·      Industry Awareness: Stay informed on charter market trends, yacht availability, and competitor offerings.

·      Logistics Coordination: Handle logistical arrangements such as travel itineraries for clients, provisioning requests for charters, and any special accommodations or requests.

Qualifications

·      Bachelor’s degree in Hospitality, Business, Marketing, or prior experience in the yachting industry, luxury hospitality, or high-end travel sector is preferred.

·      Strong organizational and multitasking abilities with a high attention to detail.

·      Excellent communication skills, both written and verbal, with a professional and polished demeanor.

·      Proficiency in Microsoft Office and familiarity with CRM software.

·      Ability to thrive in a fast-paced, client-focused environment and manage multiple priorities effectively.

Preferred:

·      Knowledge of charter contracts, VAT, and industry regulations.

·      Multilingual abilities (fluency in additional languages) are an advantage, to better serve an international clientele.

·      Familiarity with boat shows, charter logistics, or yachting culture