Sales and Charter Assistant

Sales & Charter Assistant – Job Description

The Sales & Charter Assistant plays a key role in supporting Brokers with daily operations across both sales and charter activities. This position combines administrative excellence, client service, and coordination across internal teams to ensure seamless execution of transactions and client experiences.

Key Responsibilities

General Responsibilities

• Provide professional support in managing incoming calls, including liaising with IT, coordinating with external brokers/assistants, and verifying wire instructions
• Coordinate distribution of the company’s charter and sales magazine, Horizons
• Deliver exceptional customer service to both internal and external clients, including proactive follow-up
• Support brokers with day-to-day activities, including scheduling, travel arrangements, and general coordination
• Assist in preparing listing presentations, owner marketing reports, and buyer guides
• Support marketing initiatives, including events, partnerships, and campaigns
• Assist with boat show preparation in collaboration with brokers and the marketing team

Sales Support

• Prepare Central Listing Proposals
• Conduct KYC processes and collect required ownership and vessel documentation
• Maintain accurate client data within the company CRM system
• Enter and maintain central listing specifications across various MLS platforms
• Coordinate regular promotion of central listings with the marketing team
• Prepare and manage central listing reports
• Maintain the up-broker calendar for sales and charter retail leads
• Provide support with Letters of Intent (LOIs) and contracts
• Assist in preparing closing documentation and coordinating execution

Charter Support

• Prepare tailored yacht selection proposals for clients
• Communicate with clients as directed by brokers
• Draft and manage charter contracts as needed
• Track and manage charter payments, commissions, and referral fees, including maintaining a payment calendar in coordination with Finance
• Maintain accurate records of charter contracts and client data within internal systems
• Support brokers in developing client proposals, including destination insights, itineraries, and activities
• Liaise with captains and charter managers as directed

Qualifications & Skills

Essential Skills

• Strong communication and interpersonal skills
• Highly organized with the ability to multitask and prioritize effectively
• Proactive, self-motivated, and detail-oriented
• Positive, team-oriented attitude with a strong service mindset
• Ability to take initiative and identify business opportunities
• Professional appearance and etiquette

Experience

• Minimum of 2 years of administrative experience, preferably supporting high-profile or luxury clients
• Experience in the marine or yachting industry is preferred

Education & Additional Requirements

• Minimum of 2 years of university education preferred
• On-site from our Fort Lauderdale office Mon- Friday
• Bilingual skills are a plus

Please email your CV and a cover letter explaining why you think this role would be a good fit to HR@iyc.com.